Contact information

📞 CONTACT POLICY (JCALI BLING)

Email: jcalibling@outlook.co.nz

💎 Customer Support

At JCali Bling, we aim to provide clear and timely communication for all customer enquiries, order updates, and support requests.

We do our best to respond as quickly as possible, however response times may vary depending on order volume and business hours.

⏳ Response Time

Typical response times:

• 24–72 hours for general enquiries
• Longer delays may occur during high-volume periods, launches, or custom order production periods

We appreciate your patience and will always respond to your enquiry as soon as possible.

📦 Order Enquiries

For questions regarding your order, please include:

• Full name used at checkout
• Order number
• Brief description of your enquiry

This helps us assist you faster and more efficiently.

🎨 Custom Order Communication

All custom order updates are provided directly via the contact details used at checkout.

Customers may be contacted during the design or production process if clarification is needed.

Please note:

• Custom orders follow a 3–4 week production timeline unless otherwise stated
• Frequent status updates are not provided unless there is a delay or issue

🚫 Abuse of Contact System

We reserve the right to ignore or restrict communication from customers who engage in:

• Harassment or abusive language
• Repeated unnecessary messaging
• Fraudulent or chargeback-related threats

We maintain a respectful and professional communication standard at all times.

💬 Contact Method

All enquiries should be submitted via the contact form on our website or the official email listed on our store.

We do not provide customer support through personal social media accounts unless stated otherwise.

💡 HYPHY CALI NOTE

Every message matters to us — we’re a small creative brand built on detail, energy, and personal connection. We’ll always get back to you as soon as we can 💎

📄 AGREEMENT

By contacting JCali Bling, you agree to the terms outlined in this Contact Policy.